We only replace items if they are defective or found to be damaged upon delivery. In the unfortunate event your order is received in a damaged condition please inform us within 24 hours with an email and images to 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not able to guarantee that we will receive your returned item.

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